The head of JIHOZ FAYZ LLC (name changed), operating in the Tashkent region, turned to the Business Ombudsman for practical assistance in collecting funds excessively debited from the company’s account by the Yangiyul city department of the Bureau of Compulsory Enforcement of the Tashkent region.

As it was established, the Company received a loan from the bank in the amount of 350 million soums, and due to the inability to make timely payments on the principal debt, the payments were collected by the Yangiyul district BPI. However, despite a debt of 359 million soums, additional 10 million soums were collected from the entrepreneur’s account. The entrepreneur's appeal to the BPI for the return of the inflated amount remained unsuccessful.

With the intervention of the Business Ombudsman staff, the overcharged payment from the company was fully returned to the company’s account.

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An entrepreneur from Kashkadarya appealed to the Business Ombudsman regarding the failure to provide additional technical conditions for electricity and the delay in implementation of the project as a result.

As it was established, the Company received a loan from the bank in the amount of 2 billion soums for the purpose of purchasing equipment from China. Due to the fact that the 70 kW provided to him according to the technical conditions at the time of putting the equipment into operation did not generate power, the entrepreneur turned to Khududiy Elekttarmoklari JSC of the Kashkadarya region with a request to provide the technical conditions for 160 kW of electricity.

However, failure to provide it with the necessary capacity led to delays in putting the facility into operation and problems with loan repayment.

Thanks to the intervention of employees of the Office of the Business Ombudsman, the entrepreneur was provided with a sufficient amount of electricity in a short time.