Entrepreneurs, please send your complaints using one of the following ways:

1.     Address: 73B, Nukus street, 100015 Tashkent City;

2.     E-mail: info@biznesvakil.uz;

3.     Social media: https://www.facebook.com/biznes.ombudsman/. 

The order of consideration of complaints and other appeals of business entities by the Commissioner for the Protection of the Rights of Entrepreneurs

The Commissioner for the Protection of the Rights of Entrepreneurs examines complaints of business entities against decisions of state agencies and other organizations, actions (inaction) of their officials violating the rights and legitimate interests of business entities.

Complaints related to the resolution of economic disputes arising between business entities, disputes arising from family, labor and other legal relationships not related to business activities shall not apply to the subject of consideration of the Commissioner for the Protection of the Rights of Entrepreneurs.

The Commissioner for the Protection of the Rights of Entrepreneurs does not consider issues within the competence of the court, criminal investigation bodies, crime investigations, preliminary investigations and execution of sentences.

The Commissioner for the Protection of the Rights of Entrepreneurs when examining complaints within the limits of his authority may:

resolve the matter on the merits;

to indicate the means and forms that the applicant can use to protect his rights and legitimate interests;

to submit a complaint to the organization or an official competent to resolve it on the merits;

to acquaint the applicant with documents, decisions and other materials affecting his rights and legitimate interests;

to refuse to consider the complaint with a mandatory indication of the reasons for the refusal.

The Commissioner for the Protection of the Rights of Entrepreneurs may take other measures in accordance with the law.

The person who lodged a complaint to the Commissioner for the Protection of the Rights of Entrepreneurs, as well as persons who have been instructed by the Commissioner for the Protection of the Rights of Entrepreneurs to collect and analyze information or expert judgment, cannot be prosecuted or otherwise restricted for these actions.

Complaints addressed to the Commissioner for the Protection of the Rights of Entrepreneurs by representatives of business entities - suspects, accused and convicted of crimes committed in the field of entrepreneurial activity and located in places of detention, penal institutions, as well as complaints of persons under administrative arrest and located in special places to hold them – are not subject to review by the administration of places of their detention and shall be sent to the Authorized Person for the Protection of the Rights of Entrepreneurs no later than within twenty four hours. The reply of the Commissioner for the Protection of the Rights of Entrepreneurs is not subject to review and must be immediately delivered to the applicant.

The Managers and officials of state bodies and other organizations are obliged to send a written response to the appeal of the Commissioner for the Protection of the Rights of Entrepreneurs, as well as to provide him the requested information, documents and materials within a period not exceeding ten days from the date of receipt of the relevant appeal.

The answer to the appeal of the Commissioner for the Protection of the Rights of Entrepreneurs shall be sent with the signature of the head of the state body to which it was directly addressed, or with the signature of his deputy.

Consideration by the Commissioner for the Protection of the Rights of Entrepreneurs of other applications of business entities is carried out in accordance with the procedure established by law.

Conditions for the consideration of complaints by the Commissioner for the Protection of the Rights of Entrepreneurs

The Commissioner for the Protection of the Rights of Entrepreneurs shall consider complaints filed within one year from the date when the applicant became aware of a violation of his rights and legitimate interests or the adoption of the last decision on the complaint if the applicant used other means of protecting his rights and legitimate interests and is not satisfied with the adopted decision.

The term for filing a complaint that missed for a valid reason can be restored by the Commissioner for the Protection of the Rights of Entrepreneurs.

Requirements for Complaints to the Commissioner for the Protection of the Rights of Entrepreneurs

The complaint submitted to the Commissioner for the Protection of the Rights of Entrepreneurs should contain the surname (name, maiden name) of the applicant, information about the place of his residence, and in case of filing a complaint by a legal entity - its full name, information on the whereabouts (postal address).

The complaint shall indicate the name of the state body or other organization, the surname (name, maiden name) of the official whose decisions, actions or inactions are appealed, the statement of the essence of decisions, actions or inactions, which, in the applicant's opinion, violated his rights.

The complaint filed in electronic form must comply with the requirements established by law.

The complaint can have attached the existing decisions, previously adopted on it, or their copies, as well as other documents necessary for complaint consideration that are not subject to return, except for cases of a written request of the applicant for their return.

Applicants and their representatives may withdraw a complaint before and during its consideration, pending a decision on it by filing an application in written or electronic form. The application for revocation of the complaint does not exclude the adoption by the Commissioner for the Protection of the Rights of Entrepreneurs of measures to identify and eliminate violations of the law.

The complaint submitted to the Commissioner for the Protection of the Rights of Entrepreneurs is not subject to state duty.